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FAQs

Frequently Asked Questions

 

1, How do I order on sheinwhite.com?

Ordering on www.sheinwhite.com is easy and safe. Once you have found the item you would like to purchase, click on the "add to cart" button to place it in your Shopping bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.

 

2, Do you ship your merchandise worldwide?

Yes, we will send our merchandise worldwide by international express mail, and it usually takes about one week to delivery.

 

3,How long will it take for my order to be processed and delivered?

Once you have submitted the order, it will normally take 7-15 working days for us to process the order and please allow 5-7 working days for delivery via Express Mail till you get the package

 

4, How much shipping will be charged for each order and how can I track my parcel online?

The tracking information will be sent by email once the items have been shipped. The shipping of the items is online traceable.

 

5,What kind of currency do you accept?

At present, we accept USD,GBP,EUR and so on.

 

6, What should I do if my order never arrived?

Please email contact customer service for assistance.

 

7,How can I make returns or exchanges?

We provide return and exchange service for our valued customers. Please refer to our policy firstly and contact us by email at sheinwhite@outlook.com

 

8,Things are usually cheaper if they are bought in bulk. Are they?

Yes , it's sure! It will be cheaper if you are a bulk shopping, please contact us for further assistance.

 

9,What should I do if the items were damaged upon receipt?

You need to inform us immediately upon receipt of shipment. Once you noted the product was damaged during shipment, we may require the item to be sent back to us or have the picture of the damaged item to be reviewed before we send out a new replacement or issue a refund.